FAQs
FREQUENTLY ASKED QUESTIONS
How do I pay for my order?
Payment needs to be made within 3 days after being advised the total amount payable. We accept credit card payment, direct deposit, or cash on pick up (with prior approval). If making payment via bank deposit, please use your surname as reference when transferring funds and advise via email once payment has been made.
When will I get my order?
We will endeavour to send all order out within 48 hours of receipt of payment. If there are any concerns with stock availability we will contact you ASAP to let you know.
Where do you deliver?
We deliver Australia Wide and New Zealand
How much will I pay for delivery?
Our items are delivered via Australia at a flat rate of $15.00 (Australia Wide) and $25.00 for New Zealand. Orders will be delivered to your nominated address with authority to leave your parcel if you are not home. If you do not want the parcel left at your door, please let us know when placing your order.
Can I pick up my order?
Yes, orders can be collected from the Hills District, Baulkham Hills. Please call or email us to arrange a day and time to pick up your item/s.
Can I pay on pick up?
Yes, we accept cash or credit card payment on pick up
How do I know what size to purchase for my child?
Our sizes are displayed in a size chart under the description of each outfit. Please pay particular attention to the weight and for boys, the shoulder to crotch measurement. For shoulder to crotch measurements, please measure from back of neck between shoulder blades to right down past bottom (with nappy on) taking the tape measure to right between his legs where you would usually do up a romper.
If you are not sure about the sizing, feel free to contact email us and we will give you the measurements of the garment.
EXCHANGE/RETURNS POLICY
What if I purchase and the sizing isn’t right?
We will gladly exchange or refund within 7 days of purchase providing the original tags and packaging are still intact and the item is returned in new condition as it was sent. The purchaser will have to absorb any costs associated with return of item and if need be re-delivery charges for items that require an exchange.
Returnable vs. Non-returnable Items:
Non-defective returned items must be in new original condition so they can be returned to stock. We cannot accept returns for items that have been damaged by the customer or that are missing original pieces.
The following are examples of items that are NOT returnable:
Soiled (mother’s makeup stains, baby stains, grease, food stains, etc.)
Incomplete sets (Missing a keepsake bag, heirloom hanger, slip, bonnet, hat, etc.)
Damaged by customer.
Weather, water or sun damaged.
Return freight is generally the responsibility of the customer unless the situation dictates otherwise.
Are you able to order in a size for me?
Yes, please email us with your size request and we will let you know if we can order it in for you. Whilst we do keep many designs in stock and ready for immediate delivery, we do not stock all sizes and may need to order it in for you. We are continually adding to our range so please ask.
Can we view your items?
At this stage we do not have a shop front, however we do have a showroom that you are welcome to view (via appointment only). If you prefer to purchase online and require any help in best determining the size or have any questions, please feel free to email or call us.
